Frequently
Asked Questions? |
| Q:1 |
Why PILOT COURIER Worldwide Excess Baggage Services? |
| We,
along with our associates, having over 16 years experience
in the air/sea freight and courier business are specialist
in handling excess baggage in Canada, America, Pakistan and
India. |
| Q:2 |
Does my baggage travels with me on the same flight? |
YES, PILOT COURIER can arrange the baggage to travel with you on the same flight
if, the baggage is deposited with PILOT
COURIER minimum 2 days prior passenger’s
departure along with copy of the air ticket and passport. |
| Q:3 |
Does baggage with PILOT COURIER arrive in the airport arrival
carousel when I arrive at my final destination? |
No,
not usually, your baggage would arrive at the airport and
goes to the luggage department. PILOT
COURIER provides airline tracking No., transit
and contact detail of our destination office to provide
an update in baggage collection to save your precious time.
However, we are neither responsible nor to be claimed for
delays due to carrier’s technicality and or time zone
difference. |
| Q:4 |
To
what destinations PILOT COURIER can send our luggage in the
world? |
| We
take your load to 70 countries around the world by air and
ocean. |
| Q:5 |
Is
delivery to the door available? |
YES,
door to door and airport to door service to most destinations
is available. If you are sending items other than Personal
Effects, customs formalities may be required. For more info,
please contact us. |
| Q:6 |
Does
my baggage travel in passenger or cargo aircraft? |
PILOT
COURIER Worldwide Excess Baggage Services
mostly use passenger aircraft. |
| Q:7 |
Which
airline does PILOT COURIER Worldwide Excess Baggage Service
use? |
There
are currently over 150 airlines, we are allowed to use any
and all of them. |
| Q:8 |
How
do I find and collect my baggage at the destination? |
Once
your baggage is in the care of PILOT
COURIER ’s Worldwide Excess Baggage Services, we will advise you about
the airline your baggage is traveling on, the airway bill
number, tracking number, the transit time and contact of
the airline at the airport of destination. Your baggage
can then be collected at the cargo department (other than
that for destination airports where baggage can be collected
at the arrival carousel-please check with PILOT
COURIER on list of airports where baggage
can be collected at the arrival hall). |
| Q:9 |
How
long does it take to reach the baggage to the destination? |
PILOT
COURIER Worldwide Excess Baggage Service uses next available flight
to the destination. The usual time frame is as follows:
South East Asia 3-4 days America/Canada 1-2 days
Europe 2-4 days Africa 2-3 days
For any other destination not listed above, please contact PILOT COURIER for a complete list.
Even though we use the best international airlines. we are
not responsible for the delays beyond our control. If your
baggage is delayed, please keep in touch with the airline
your baggage is traveling with. Most airlines have online
tracking systems or e-mail PILOT
COURIER at info@pilotcourierltd.com. Please
be aware of the different times zones when you send email. |
| Q:10 |
Are
there charges payable at the destination? |
There
are sometimes airline terminal fees and/or Quarantine fees
payable at some destinations. This is at the discretion
of each country or airline. If, you are asked to pay any
fees, ask what the payment is for? and always ask for an
official receipt. |
| Q:11 |
What
about Duties, Taxes, GST, etc.? |
Duties,
GST, Sales Tax, VAT vary from country to country. If, you
have owned your personal effects for more than 12 months,
usually, no TAX is applicable on your luggage. You may be
asked for receipts to show as an evidence of ownership and
date of purchase. |
| Q:12 |
How
could I ask PILOT COURIER to pick up my baggage at additional
cost? |
You
can either call PILOT COURIER or email us at info@pilotcourierltd.com. We will contact
you to advise the pick up time. If, you are not at home
or the given number, we would endeavor to leave a message,
so please, ensure that you contact us back to confirm the
pick up time. Please ensure that you have everything packed
up, sealed and labeled when our driver arrives. |
| Q:13 |
How
do I pack my things? |
Your
baggage is going to travel across the world so, please pack
and seal your valuable items in good quality strong boxes,
bags or suitcases, tape, etc. etc. Please bare in mind that
those are your personal effects. Please do not overload
your boxes, bags or suitcase. |
| Q:14 |
Should
I need boxes and packing materials, can PILOT COURIER provide
such items? |
PILOT
COURIER Worldwide Excess Baggage Service
does not provide packing service but we do have a number
of professional packers that we could recommend. Please
contact us for the list of professional packers. |
| Q:15 |
Which
items should I not pack? |
Please
do not pack items classified as “dangerous / hazardous
/ flammable, ornament/jewellery, cash, passport, blank cheques
or items not permitted by international airports |
| Q:16 |
Do
I label my baggage? |
Please
ensure, 2 sides of each package are labeled (can be obtained
from the travel agent) in English language with your name
and destination address/country. |
| Q:17 |
Do
I seal my baggage or boxes? |
You
may seal your baggage. We or airlines don’t want to
know or see or open your baggage as they are subject to
X-ray examination and search if, necessary. However, customs
and security agencies at any airport can inspect the packages
without your presence. You would be asked to sign an undertaking/indemnity
letter in consideration of the security and risk of the
carrier. |
| Q:18 |
Should
prepare a packing list? |
Please
make a packing list of the contents you packed as the destination
customs may require one. PILOT
COURIER Worldwide Excess Baggage Service
do not require the packing list unless there is extra insurance
needed. |
| Q:19 |
Does
PILOT COURIER Excess Baggage Service charge by weight or by
volume? |
Airlines
have a requirement of 167 kg per cubic meter or whichever
is greater. This may be very confusing but be rest assured
that unless you have “skiing equipment, surf board,
furniture, bicycle, boxes of feather or other lighter items”,
don’t worry about volume charges. Min. w/v is 167
kg per cubic meter. |
| Q:20 |
Can
I send baggage on Freight Collect? |
You
can send the baggage on Freight Collect – C.O.D. basis.
Please check with us about the terms and conditions for
such service. |
| Q:21 |
What
about the Security? |
As
per regulations of international un-accompanied baggage,
the same would be with held for 24 hours known as “cooling
period” in the secure store prior to be on board. |
| Q:22 |
Does
PILOT COURIER Worldwide Excess Baggage Service have secure
storage? |
We
have a free secure storage for a nominal time for baggage
that is leaving. We are not a left baggage facility or a
storage depot. However in some cases it can be arranged
on payment. |
| Q:23 |
Insurance? |
All
baggage shipped through PILOT
COURIER Worldwide Excess Baggage Service
is insured with the international airlines for loss or visible
damage for CAD $ 09 per kg. Any claims must be made to PILOT
COURIER Worldwide Excess Baggage Service either by phone,
fax or email at info@pilotcourierltd.com. |
| Q:24 |
What
is the smallest baggage consignment that PILOT COURIER would
accept? |
The
minimum weight we accept is 15 kg but minimum chargeable
weight remains 28 kg. |
| Q:25 |
What
is the largest baggage consignment? |
We
have no maximum weight limit. We ship baggage of all sizes,
weight and dimensions worldwide. |